Pedigree in Sybase Support Services

Sybase Managed Services are at the core of our business, and have been for our two decades in business. If it’s 3rd party specialist Sybase Support that you need, whether onsite or remote, cloud or legacy, then it’s likely that our Sybase consultants have come across your situation before.

Our services are employed by a number of enterprise and mid-sized clients either in a MSP capacity or retained service contracts helping them reduce IT costs and increase the resilience of their critical Sybase-based applications. The availability of your database infrastructure, whether on-premise or in the cloud, is our priority. Our Sybase support team has the tools to manage, maintain, support, and administer your Sybase database environments around the clock.

Preventative Analytics

Prevention V Cure. Our Sybase Managed Services deliver actionable insight and predictive analytics; working with you, rather than in a bubble, we proactively ensure that your enterprise workloads running on Sybase are as efficient as possible.

Immediate ROI

Outsourcing core DBA services causes an instant reduction in costs. Typically, you can expect to reduce operational costs between 40% – 70% depending on your production system. Our proven Sybase DBA team will help you de-risk your technology. Think about the investment possibilities with the savings!

Total Environment Support

Complete data platform support from operating system support (Windows, Linux, and Unix) through to the application layer, making incident diagnosis effective and efficient.

Sybase Specialists

Sybase Database is in our DNA. Accreditation’s never tell the full story; however, our 20 year association with Sybase, our full range of Sybase specialisations and user references in most vertical markets make us very proud of the business we have built.

Collaboration

Success is all about teamwork. We need to work with your in-house teams, your application provider and maybe even our own competitors. We understand this. When we on-board you we’ll get to know your key dependencies and tailor our communication channels accordingly.

Key Features of our Sybase Managed Services

Whilst organisations may use similar technologies, their support requirements will always differ. We understand this at its heart, our Sybase support service is a DBA-developed monitoring suite that allows us to be lightning fast in our reactions to potential issues. However, the design of your service, the SLA, and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service.

Typical elements of an Sybase Managed Service includes:

Site Review and On-Boarding Service
24 x 7 x 365 Performance Monitoring & Alerting
Weekly, Monthly, or Quarterly Health Checks
Pro-active Database Performance Tuning
Hotline Support Service
Management Information Reporting
Continuous Maintenance and Automated Patching
Backup, DR, Hosting, Cloud-enablement and Security auditing